Privacy Policy

Mitchells Stores ("we") and its affiliates are committed to protecting and preserving your privacy. This policy, together with our Terms and Conditions, and any other underlying agreements or terms, sets out the basis on which any data we collect from you, or that you provide to us, will be processed by us. By using our website ("Site"), you are accepting the practices described in this Privacy Policy. This Privacy Policy also describes the manner in which we process, use and disclose information that you provide to us when you use our Site.

By using this Site, you consent to the use of the information that you provide to us in accordance with this Privacy Policy. We do update this Privacy Policy from time to time so please review this Privacy Policy regularly. If we materially alter our Privacy Policy, we will notify you of such changes by posting a notice on our Site and/or contacting you at the e-mail address provided to us. Your continued use of the Site will be deemed your agreement that your information may be used in accordance with the new policy. If you do not agree with the changes, then you should stop using the Site, and you should notify us that you do not want your information used in accordance with the changes.

Website Privacy Notice

Please read this Policy carefully to fully understand how we collect, share and protect information about you. This Policy is incorporated into and is a part of the Terms and Conditions for this Site. To access the Terms and Conditions, please see Terms and Conditions.

By accessing and using the Site, you agree that you have read and understand this Privacy Policy and that you accept and consent to the privacy practices and uses and disclosures of your information as described herein.

In order to deliver personalized and relevant information to you through our Site, we collect certain information from users.

Information We Collect

In operating our Site, we may collect and process the following data about you:

1. Details of your visits to our Site and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data, including your IP address, the date and time you accessed or left the Site and which pages you viewed. Some parts of our Site use cookies and other technologies to collect this information about your general internet usage. See section below ‘How We Use Cookies” to learn more.
2. Information that you provide directly to us by filling in forms on our Site or send us correspondence.
3. Information that you provide to us when you register to use our Site or subscribe to any services offered on our Site.
4. Information that you provide to us if you place an order, including, but not limited to, your name, shipping and billing address, telephone number and email address, as well as the details of your order. We will also collect your credit or debit card number to process payment; however, we do not store or process your payment –your payment is processed through third-party service providers.
5. Information that you provide to us if you choose to create an account, including, but not limited to, your name, address, email address, birth date, anniversary date and telephone number.
6. Details of any transactions you carry out through this Site including the placement of any orders by you, returns or exchanges.
7. Product and transactional history to compile and update the "Virtual Closet" service under "My Account", as well as any other Account information you provide.
8. Information provided to us when you communicate with us for any reason.

By submitting a telephone number to Mitchell Stores you agree that a representative of Mitchell Stores can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our products and/or services.

How We Use Cookies

A "cookie" is a piece of text which asks permission to be placed on your device’s hard drive. Once you agree, this cookie file is stored on the hard drive of your device. They help us and our affiliates to improve our Site. They present the content from our Site in the most effective manner for you and your device. We use cookies to track activity on our Site, monitor Site performance and to provide personalized browsing experiences for our users. We do this through third-party service providers, including, but not limited to Google Analytics, Criteo, Facebook/Instagram, Pingdom, and Google Ads.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Site may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as https://allaboutcookies.org/.

Below is a list of the types of cookies we use on our Site and the purpose for which we use them:

• Strictly necessary cookies. These are cookies that are needed for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site or use a shopping cart.
• Analytical/performance cookies. These cookies allow us to recognize and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by assisting you with finding what you are looking for on the Site.
• Functional cookies. These cookies are used to recognize you when you return to our Site. This enables us to personalize our content for you, greet you by name and remember your preferences.
• Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You may update your cookie preferences for our Site by clicking here.

Additionally, our Site also works with third-party products or services ("Service Providers") to offer and present our Site to you. These Service Providers may include Google Ads, Meta, Criteo, CyberSource, Avalara, as well as other Service Providers who help us track and analyze our Site, user activity, measure the effectiveness of our advertising and fundraising efforts, and support the optimization of our digital campaigns.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

We are not responsible for the effectiveness or compliance of third-party opt-out mechanisms or programs. Please note that if you remove your cookies or upgrade your browser after having opted out, you will need to opt out again. Your opt out is specific to the browser you are using and the device you use to access the website. Therefore, if you use multiple browsers or devices you will need to opt out on each browser or device. You can access the information on our website without enabling cookies in your browser, but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on our website.

Additionally, as noted above, our Site uses pixels which are HTML code snippets that are loaded when a user visits a website or opens an email. It is useful for tracking user behavior and activity. With a tracking pixel, advertisers can get data for online marketing, web analysis or email marketing. If such data is analyzed in a particular way, the data collected through these pixels can be used for other purposes as well, for example retargeting/behavioral advertising.

We deploy the Meta Pixel on our Site. The Meta Pixel may enable Facebook to match Site visitors with their Facebook User Accounts. You can find out more about how Facebook collects and uses data by clicking here.

We deploy Google Analytics on our Site. We use Google Analytics to better understand how users interact with our Site. You can find out more about how Google Analytics collects and uses data by clicking here.

We deploy Google AdSense on our website. Google AdSense may enable Google to match Google users with their Google account. You can find out more about how Google Analytics collects and uses data by clicking here.

We deploy Pingdom on our Site. Pingdom is a service we use to track our Site uptime and performance. You can learn more about how Pingdom collects and uses your data by clicking here.

If you’d like to disable these tracking pixels, there are a number of ways in which you can prevent your data from being collected by tracking pixels:

• Set browser and email settings to be as restrictive as possible such that external graphics are only supported after permission, and HTML emails are not supported. Appropriate firewall settings can also do this.
• Some browser extensions can be used to make tracking pixels visible (e.g. PixelBlock, uBlock Origin, HTTPS Everywhere, etc.).

If you wish to opt-out of online tracking from some of these third-party advertisers, please visit the Digital Advertising Alliance’s website available here, or the Network Advertising Initiative’s website available here.

We do not use flash cookies on our Site.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our products and/or services to you in the best possible manner. In addition, we may use the information for the following purposes:

1. To provide you with information relating to our services and/or products;
2. To provide third parties with statistical information about the users of our Site;
3. To monitor and conduct an analysis of our Site traffic and usage patterns;
4. To analyze trends.

We may also use your information to match your customer profile with known physical addresses and email addresses using third parties such as Experian. We may also use de-identified information to match such information against third-party advertiser databases in order to provide more relevant advertisements to our customers.

We may also use your personal information for targeted advertising. This means that we may display interest-based advertising using information you make available to us when you interact with our Site, content, or services and/or products. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as purchasing on our Site or visiting certain parts of our Site. Advertisers or ad companies working on our behalf sometimes use technology to serve ads directly to your browser. Those third parties automatically receive your IP address when this happens. They may also use cookies to measure the effectiveness of their ads and to personalize ad content. We do not have access to or control over cookies or other features that advertisers and third-party web sites may use, and the information practices of these advertisers and third-party web sites are not covered by our Privacy Policy.

If you are a California or Connecticut resident, you may have certain rights related to the use of your information for targeted advertising. See section below “Consumer Privacy Rights” for more information.

We will not use your information to target, segment, or profile individuals based on health (including pregnancy), negative financial status or condition, political affiliation or beliefs, racial or ethnic origin, religious or philosophical affiliation or beliefs, sex life or sexual orientation, trade union membership, data relating to alleged or actual commission of a crime, or for any unlawful or discriminatory purpose or in a manner that would be inconsistent with your reasonable expectation of privacy.

We will not use personal information we collected for materially different, unrelated, or incompatible purposes without providing you with notice and/or updating this Privacy Policy.

Security

To secure your information, we have put in place commercially suitable physical, technological, and administrative procedures to safeguard and secure the information we collect on our Site.

Nonetheless, the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically on our Site, and transmission of such data is therefore entirely at your own risk.

Disclosing Your Information

Where applicable, we may disclose your personal information to any affiliated business entities or third parties necessary to provide products and/or services to you. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any), as well as third parties involved in the administration and operation of our products and/or services. We may also disclose your personal information to other third parties, such as:

1. Where we sell any or all of our business and/or our assets to a third party, whether through bankruptcy proceedings or other sale or merger.
2. Where we are legally required to disclose your information, including, but not limited to, pursuant to a valid subpoena, order, search warrant or other law enforcement request.
3. When we are contractually obligated to disclose it.

Where we disclose personal information for a purpose set forth herein, we enter a contract with the third party that describes the purpose and requires the third-party recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We do not sell your personal information to third parties. However, we may share your personal information for purposes of cross-context behavioral advertising which may be considered a "sale" under certain laws. If you are a California resident or a resident of a state with similar rights, see more details related to your opt-out rights in the section below, "Consumer Privacy Rights."

Third Party Websites

By accessing third party websites through our Site, you are consenting to the terms and privacy policies of those websites. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Users Only of Legal Age of Majority

Our Site is designed and intended for those who have reached the age of majority (18 years of age). By using our Site, you affirm that you are at least 18 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of age.

No one under age 13 is authorized to submit or post any information, including personally identifying information, on our Site. Under no circumstances may anyone under age 13 use our Site. Parents or legal guardians of children under 13 cannot agree to these Terms on their behalf.

Consumer Privacy Rights

If you reside in California and have provided personally identifiable information to us, you may request information about our disclosure of certain categories of personal information to third parties for their direct marketing purposes under California’s Shine the Light law. Such requests must be submitted to us by calling 1-844-855-4847, by email at privacy@mitchellstores.com, or by mail at the following address:

If you are a resident of California or Connecticut, you have the following rights under your state's privacy laws:

1. to know what categories of personal information about you we have collected and used, including how the personal information was collected;
2. to know what categories of personal information is being sold or disclosed and if it is being sold or disclosed to third parties and a list of categories of information that are sold; or, if applicable: to know that your personal information has not been sold.
3. to opt out of the sale of your personal information;
4. to access your personal information, including the right to download or transfer personal information collected during the previous 12 months;
5. to request that your personal information be deleted;
6. to request that your personal information be corrected;
7. to request that we limit the use of your sensitive personal information (to the extent we collect any); and
8. to equal service and equal price for goods or services even if you exercise any of your rights.

If you are a California or Connecticut resident, you may request to opt-out of the sale of, or sharing of for cross-context behavioral advertising, your personal information by using this form here.

If you are a California or Connecticut resident and you want to exercise any of your rights as set forth above, please contact us at 1-844-855-4847 or privacy@mitchellstores.com. For all requests, it is helpful to put the statement "Consumer Privacy Rights" in the body of your request, describe the nature of your request, and provide your name, street address, city, state, and zip code. In your request, you need to attest to the fact that you are a California or Connecticut resident and provide a current California or Connecticut address for our response. You may also submit the following forms:

• View the Consumer Request to Access Personal Information form
• View the Consumer Request to Delete form
• View the Consumer Request to Correct form
• View the Consumer Request to Limit the Use of Sensitive Personal Information form

For more information click here.

We will not discriminate or retaliate against you for exercising any of your privacy rights. Unless permitted by law, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Accessibility Statement

We are committed to making sure that our Site is accessible to everyone. To access this Privacy Policy in an alternative form, please call 1-844-855-4847. For more information, please see our Accessibility Statement.

Contacting Us

We welcome any queries, comments, complaints or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at:

Last Updated: January 25, 2024