CONTACT US

Service is Paramount.

We hope you will find your online experience meets the standards of service we provide in our stores … meaning we exceed your expectations.

If you have any questions regarding your online shopping experience let us know via email anytime or call 1-844-855-HUGS.

E-CONCIERGE

We’re here for you. Seriously.

Our E-Concierge, Norma, is here to answer your questions big or small. Just call her at 1-844-855-HUGS or email her.

E-Concierge Desk Hours: Monday-Saturday: 9:00 am-6:00 pm (EST)

If you can’t get in touch with her during desk hours, just dial “0” and our receptionist will page her.

TALK TO THE FAMILY

Your direct line.

You can speak directly to a Mitchells family member by calling the store at 203-227-5165 and asking the receptionist to page us.

Contact our Co-CEOs directly:

Bob Mitchell: email him
Russ Mitchell: email him

AFTER HOURS

We know – sometimes fashion can’t wait.

If you find yourself in an emergency after hours, dial the main store number at 203-227-5165 and follow the prompts to be connected instantly to one of our family’s home numbers.

TELL YOUR STORY

Great experiences are what we’re all about.

If you’ve got a story about how we made you feel at home, we’d love to hear it here.

ORDER STATUS

As soon as we dispatch your order, you will receive a shipment confirmation email with your tracking information.

At any point you can see the status of a current shipment or review a past order by logging into M World and clicking on My Orders. From there, you can view order details and track your orders.

You also can contact , or Norma, our E-Concierge, or call us at 1-844-855-HUGS.

E-Concierge Desk Hours: Monday-Saturday: 9:00 am-6:00 pm (EST)

SHIPPING INFORMATION

SHIPPING METHODS & COSTS

Shipping MethodCost (per order)Expected Arrival
GroundFREE!5-7 Business Days
UPS 2nd Day$252 Business Days
UPS Overnight$50Next Business Day

You must order by 12:00 noon, EST for 2nd Day and Overnight shipping.

At this time we do not offer international shipping

Same Day Delivery:

Just can’t wait for your order? If you live in a reasonable proximity to one of our stores, we will do our best to meet same day delivery requests. Just contact our E-Concierge at 1-844-855-HUGS between the hours of 9:00 a.m. – 6:00 p.m. (EST), Monday-Saturday.

ORDER PROCESSING

Orders placed before 12:00 pm EST Monday through Friday will be processed the same day. Orders placed after 12:00 pm EST, on a weekend or on a holiday, will be processed the next business day.

Our E-Concierge, Norma, will always email your tracking numbers once orders have been dispatched so you’ll know exactly where your “goodies” are. Please reach out to Norma at our E-Concierge desk with processing questions at 1-844-855-HUGS.

E-Concierge Desk Hours: Monday-Saturday: 9:00 am-6:00 pm (EST)

ORDER FULFILLMENT

Orders are shipped based on which Mitchell Stores location has your merchandise. Orders with multiple items could be delivered in several shipments. Check your shipping confirmation email to see which store(s) are delivering your order.

SIGNATURE REQUIREMENT

To ensure a safe delivery, a signature will be required upon delivery of orders containing a single item over $5,000. Signatures required upon delivery will be noted on your order and shipping confirmation email.

RETURNS & EXCHANGES

Whether you shop in-store, online, or are a gift recipient, we want you to be 100% satisfied with everything you buy. Feel free to return your purchases if you are not completely satisfied with them, within 30 days of purchase for a full refund of the price you paid. Please note that all Sale Jewelry is final sale and cannot be returned. Items must be unworn, unwashed, include the vendor packaging and tags and be in the same condition as when they were purchased.

Quick and Simple Returns: We have three easy ways to return online merchandise. We will begin processing your return the day we receive your returned merchandise. Each bank handles card refunds differently, but your refund should show on your statement within 3-5 business days. Maybe sooner.

  • 1. In-Store (It’s FREE!)

    Return your purchase in person at any of our eight stores (it doesn’t matter where your order shipped from) and one of our Style Advisors will be happy to help you process your refund, make an exchange for a different size, or select a new item.

  • 2. UPS Ground with Pre-Paid Return Label

    Just pack up the items to be returned and pop on the pre-paid return label included in the original shipment. Next, schedule a pick-up with UPS by calling 1-800-823-7459. Alternatively, you can drop your shipment off at your local UPS store or at any UPS facility. To find your nearest store visit UPS.com. Once we process the return, we will charge a flat rate of $10 for processing.

  • 3. Shipping Method of Your Choice

    You can send items back via the shipping service of your choice to the below address. Please enclose your packing slip to help us identify your order. Don’t forget to keep your packing slip and the tracking number from the delivery service you use.

    Mitchells Westport
    Attn: Norma
    670 Post Road East
    Westport, CT 06880

GIFT CARDS & MERCHANDISE CREDITS

COMING SOON! Apply your gift card or merchandise credit to your order.

In the meantime, if you would like to apply a gift card or a merchandise credit, please call the E-Concierge desk at 1-844-855-HUGS and we will process your order for you.

STYLE ADVISORS

Have an outfit to complete? A trip coming up? An event to attend?

Get friendly, expert assistance from our Style Advisors. Whether it’s alterations or curating your perfect wardrobe – our personal team of Style Advisors has you covered.

Log into your M World to contact your personal Style Advisor and see the latest recommendations hand-picked for you.