Online Services
Service is Paramount.
We hope you will find your online experience meets the standards of service we provide in our stores… meaning we exceed your expectations.
If you have any questions regarding your online shopping experience let us know via anytime or call 1-844-855-4847.
E-concierge
We’re here for you. Seriously.
Our E-Concierge, Norma, is here to answer your questions big or small. Just call her at 1-844-855-4847 or .
E-Concierge Desk Hours:
Monday - Saturday: 9:00am - 6:00pm (Eastern Time)
If you can’t get in touch with her during desk hours, just dial “0” and our receptionist will page her.
Talk to the Family
Your direct line.
You can speak directly to a Mitchells family member by calling the store at 1-203-227-5165 and asking the receptionist to page us.
Contact our Co-CEOs directly:
After Hours
We know – sometimes fashion can’t wait.
If you find yourself in an emergency after hours, dial the main store number at 1-203-227-5165 and follow the prompts to be connected instantly to one of our family’s home numbers.
Order Status
As soon as we dispatch your order, you will receive a shipment confirmation email with your tracking information.
At any point you can see the status of a current shipment or review a past order by logging into your Mitchells.com account and clicking on My Orders. From there, you can view order details and track your orders.
You also can contact , our E-Concierge, or call us at 1-844-855-4847.
E-Concierge Desk Hours:
Monday - Saturday: 9:00am - 6:00pm (Eastern Time)
Shipping Information
Shipping Methods & Costs
| Shipping Method | Cost (per order) | Expected Arrival |
|---|---|---|
| Ground | FREE! | 5-7 Business Days |
| UPS 2nd Day | $25 | 2 Business Days |
| UPS Overnight | $50 | Next Business Day |
Our deadline for arrival by Christmas was December 22 at midnight PST, but feel free to reach out to us with last minute requests and we will do our best to assist you.
Contact our E-Concierge at 1-844-855-4847 Monday - Saturday, 9:00am - 6:00pm (Eastern Time) with any questions you may have.
You must order by 12:00 noon (Eastern Time) Monday - Friday for 2nd Day and Overnight shipping.
At this time, we do not ship to freight forwarders or offer international shipping.
Same Day Delivery:
Just can’t wait for your order? If you live in a reasonable proximity to one of our stores, we will do our best to meet same day delivery requests. Just contact our E-Concierge at 1-844-855-4847 between the hours of 9:00am - 6:00pm (Eastern Time) Monday - Saturday.
Order Processing
Orders placed before 12:00 pm (Eastern Time) Monday through Friday will be processed the same day. Orders placed after 12:00 pm (Eastern Time), on a weekend or on a holiday, will be processed the next business day.
Our E-Concierge, Norma, will always email your tracking numbers once orders have been dispatched so you’ll know exactly where your “goodies” are. Please reach out to Norma at our E-Concierge desk with processing questions at 1-844-855-4847.
E-Concierge Desk Hours:
Monday - Saturday: 9:00am - 6:00pm (Eastern Time)
Order Fulfillment
Orders are shipped based on which Mitchell Stores location has your merchandise. Orders with multiple items could be delivered in several shipments. Check your shipping confirmation email to see which store(s) are delivering your order.
Signature Requirement
To ensure a safe delivery, a signature will be required upon delivery of orders containing a single item over $5,000. Signatures required upon delivery will be noted on your order and shipping confirmation email.
Returns & Exchanges
Whether you shop in-store, online, or are a gift recipient, we want you to be 100% satisfied with everything you buy. Feel free to return your regularly priced or sale purchases if you are not completely satisfied with them within 30 days of purchase for a full refund or exchange. Please note that all custom-made jewelry, special orders, sale jewelry, custom made clothing and accessories are final sale and cannot be returned. Items must be unworn, unwashed, include the vendor packaging and tags and be in the same condition as when they were purchased.
Any purchase made between 11/1/2024 and 12/25/2024 has until Jan 31st, 2025 to be returned for a full refund or exchange.
Quick and Simple Returns:
We have three easy ways to return online merchandise. We will begin processing your return the day we receive your returned merchandise. Each bank handles card refunds differently, but your refund should show on your statement within 3-5 business days. Maybe sooner.
1. In-Store (It’s FREE!)
Return your purchase in person at any of our eight stores (it doesn’t matter where your order shipped from) and one of our Style Advisors will be happy to help you process your refund, make an exchange for a different size, or select a new item.
2. UPS Ground with Pre-Paid Return Label
Just pack up the items to be returned and pop on the pre-paid return label included in your shipment. You can drop your shipment off at your local UPS store or at any UPS facility. To find your nearest store, visit UPS.com. Alternatively, you can schedule a pick-up with UPS by calling 1-800-823-7459 (additional charges may apply).
3. Shipping Method of Your Choice
You can send items back via the shipping service of your choice to the below address. Please enclose your packing slip to help us identify your order. Don’t forget to keep your packing slip and the tracking number from the delivery service you use.
Mitchells Westport
Attn: Norma
670 Post Road East
Westport, CT 06880
Gift Cards & Store Credits
Gift cards for any of our retail locations as well as our website can be purchased here. Gift cards, whether purchased in store or online, are redeemable online using the Online ID found on the back of your gift card. If your gift card does not have an Online ID, or if you have questions, please call the E-Concierge desk at 1-844-855-4847 and we will be able to assist you.
Store Credits can also be redeemed online. In order to redeem a Store Credit please refer to the 6-digit number on your receipt. As always, please call our E-Concierge desk at 1-844-855-4847 and we will be able to assist you along the way.
Style Advisors
Have an outfit to complete? A trip coming up? An event to attend?
Get friendly, expert assistance from our Style Advisors. Whether it’s alterations or curating your perfect wardrobe – our personal team of Style Advisors has you covered.
Log into your Mitchells.com account to contact your personal Style Advisor and see the latest recommendations hand-picked for you.
Website Accessibility
Please see our Accessibility Statement.
