In-Store Services

To really understand our service, you only have to experience it.At Mitchells, you, our customers and our friends are ultimately at the heart of all we do, and we strive to constantly exceed your expectations. We are available 24/7 to answer any of your questions or requests – big or small. Connect via email anytime or call 1-203-227-5165.

Expertise

Our legendary Style Advisors each have been with us for an average of 16 years and are passionate about developing trusted relationships with our customers and advising them on all clothing, jewelry and accessory matters. They always go the extra mile to ensure that your shopping experience is efficient and pleasant and that you are fabulously well dressed. They’ll even visit your home or office to give you a personal closet consultation, providing suggestions on how to creatively mix and match your existing wardrobe.

Request an appointment

We understand how precious your time is, that's why we’re here for you 24/7. Call or email your Style Advisor for an appointment and we’ll get you in and out with record speed!

Return & exchange policy

We want you to be 100% satisfied with everything you buy. Feel free to return your regularly priced or sale purchases if you are not completely satisfied with them, within 30 days of purchase for a full refund of the price you paid. Please note that all custom-made jewelry, special orders, sale jewelry, custom made clothing and accessories are final sale and cannot be returned. Items must be unworn, unwashed, include the vendor packaging and tags and be in the same condition as when they were purchased. We want to make sure you love your new items as much when you get home as you did in the store!

Any purchase made between 11/15/2024 and 12/25/2024 has until Jan 31st, 2025 to be returned for a full refund or exchange.

Complimentary alterations

Whether you purchase in-store or online, we offer complimentary expert alterations on all regularly priced merchandise in-store or online. Down to the last detail of the stitching, we ensure each article is tailored masterfully just for you. Our in-store team of world-class tailors is ready to assure that you always bring home a perfect fit. Alteration fees apply only on sale items 30% off or more.

Fashion emergency

You never know when a fashion emergency will strike. That’s why they’re called emergencies. And we’re always prepared for them, even after hours - just dial your main store number and follow the prompts to be connected directly to one of our family’s home numbers. We’re always available to come to your fashion rescue!

Complimentary gift wrap

The only thing nicer than buying our merchandise is giving it. And we can make it even nicer with complimentary gift wrapping if you’d like, for holidays or everyday. You concentrate on choosing the perfect gift… we’ll do the rest.

Made-to-measure

Nothing fits you like you. In all eight of our stores, we are known for our extraordinary Made-to-Measure Advisors, who will help you create one-of-a-kind bespoke suits, shirts, sport coats, and more. Choose from countless exquisite fabrics, buttons, linings, and details from the world’s top fashion houses. Adapt them to custom cuts offered by our leading designers or create your own. Custom shoes, leather goods, and other items are also available by request.

Shoe & handbag shine & refurbishment

Make a favorite old pair of shoes or handbag (almost) new again. Through our professional relationships with designers and world-class leather and skin craftsmen, we can bring new life to a tired treasure. Bring in your shoes and handbags and see what we can do! Charges apply for these services, call our stores for details.

Bespoke jewelry

The piece you’ve been dreaming about is here. As a full-service jeweler, we offer custom design services and invite you to come in and design the piece of your dreams. Whether you bring in your own sketch or a photo you’ve fallen in love with, creating custom jewelry is an exciting collaborative process. You can even work with famed design studios such as Kwiat or Oscar Heyman to turn what’s in your head into something on your neck... or wrist... or ears... or finger!

Coffee, water, & drink bar

In the hectic world in which we live, many simple pleasures are lost. Sometimes a hot cup of coffee, or a friendly, familiar face is the best comfort for the soul. We’re happy to provide both… snacks are always around for a pick-me-up too. For a real treat, visit our Wilkes Bashford stores in San Francisco and Palo Alto, where we are able to offer wine and cocktails as well as a Scotch Bar in the San Francisco Penthouse!

Closet cleaning

In order to help you better integrate your new seasonal purchases with old favorites, we offer our clients a complimentary closet consultation. One of our professional Style Advisors will personally visit your home to inventory your closet, providing suggestions on how to creatively mix and match your existing wardrobe. One of our experienced tailors can also be on hand to provide any fitting or re-adjustments you may need. And, if you so desire, we will provide a photographic catalogue of your wardrobe for further reference.

Home delivery

We understand you have a busy schedule and want to do all we can to lessen the demands on your time. This is why we provide local delivery if you live in a reasonable proximity to our stores. If you need it in a pinch, count on us to be there.

Family friendly

As a family business, we feel that it is essential to create a shopping experience that can be enjoyed by the whole family. At Mitchells, Richards, and Wilkes Palo Alto, we provide interactive play areas so your time with us can be more relaxed and your children can still have fun. Treats and soft drinks are always on hand as well.

Clothing donations

Service is important to us, not only in our store, but also in our community. We will help you clear out those unwanted items that have been cluttering up your closet, while providing for a good cause. All discarded items will be donated to a local charity — we will coordinate the donation and make the delivery ourselves.

Button up

A loose thread or button can be just the thing that unravels your day. Bring in any suits or outerwear with buttons that need repair and we’ll re-attach or tighten them for you, on site and free of charge. We like to see you looking your best, down to the details.

Building relationships (lots of hugs!)

Developing lasting personal relationships helps our Style Advisors select items they know you will love and will fit your lifestyle. Through our new Mitchells.com services, we keep a visual electronic inventory of your wardrobe that helps you make smart choices, reminding you and your Style Advisor of what you have and in what size. A wardrobe is a serious investment. There is no substitute for building it wisely with someone who has taken the time to truly understand your style.